FAQ
Frequently Asked
Questions
- How can I access the resources on Educatalyst?
The resources on Educatalyst
can be accessed by signing up for a subscription plan that best suits your
requirements.
Upon subscribing,
you can log in to the website and access the resources online using a
smartphone / tablet / computer equipped with an active internet connection.
For an enhanced
viewing experience, our technical team recommends viewing the resources on a
device that meets the following technical specifications.
Operating system:
- Windows 7, Windows 8 or Windows 10
- Mac OSX 10.8, 10.9, 10.10 or 10.11
- Android & IOS (All versions)
Browsers:
- Chrome
- Edge
- Opera
- Mozilla Firefox
- Internet Explorer 11 (Windows only)
- Safari (MacOS & Windows)
- Android & IOS
Hardware:
- Processor (CPU) with 2 gigahertz (GHz)
frequency or above
- A minimum of 1 GB of RAM
- Monitor Resolution 1024 × 768 or higher with
90% resolution (zoom)
- Internet Connection Broadband (minimum
1Mbps-speed)
- Keyboard and a Microsoft Mouse or some other
compatible pointing device
- Sound card
- Speakers or headphones
- Can I download the resources for offline
access?
As of now, No.
The resources on Educatalyst
have been embedded securely into the website in portable document format (PDF)
and can only be accessed online as of now due to data security concerns.
Moreover, online access enables a user to access the resources using any device
irrespective of location.
You may be allowed
to download some resources as may be deemed suitable by the company from time
to time.
- Can the resources be accessed on multiple
devices at the same time?
No.
Once a user is
logged into his/her account on a particular device, access on any other device
at the same time using the same user credentials (username/password) will be
blocked. The access is not restricted to a particular device though. A user may
choose to access the resources on his/her smartphone or tablet or computer as
may be convenient at that particular time.
Our system tracks
IP addresses and if we have reasonable evidence to suspect an account is being
shared by multiple users, we reserve the right to suspend your account.
- What does ‘does not auto-renew’ mean?
In accordance with
our privacy
policy and terms of use, our server does not receive or
store your payment information. Once the validity of your subscription plan
expires, you may choose to re-subscribe by making the payment for the chosen
plan.
- Can I cancel my subscription plan before it
expires?
No. The
subscription plan chosen by you will auto-expire upon completion of the
validity period.
- Can I get a refund if I choose to discontinue
the subscription plan before it expires?
No.
- Can I copy or snip the answers or solutions
materials by any method from the website and what are the repercussion?
Not Allowed, the
website is secure and copying the content is against the term of service of the
brand. Leading to suspending of the account.
We offer multiple
specimen resources for your perusal, which we believe are adequate to adjudge
the nature and quality of the resources available on Educatalyst. You are
advised to make a purchase only after you are sure that the resources meet your
requirements.
Alternatively, you
may choose to subscribe to our various plans
If you choose to
upgrade to an ANNUAL plan, we would be happy to offset the
cost that you incurred against the monthly plan. You can upgrade to the ANNUAL plan
by paying the differential amount only.